Privacy Policy rm1asia – Malaysian Player Personal Data Protection

1 Privacy Policy Introduction and Scope

This Privacy Policy is published by rm1asia and applies to all players, registered users, and visitors accessing the rm1asia platform via any device or digital channel. We understand that privacy is a fundamental right of every individual, and we are committed to protecting it to the fullest extent.

This document describes the types of data we collect, the purpose of collection, how we use it, who it may be shared with, how long it is retained, and what your rights are as the data owner. We use plain language because we believe you deserve to know exactly what happens with your personal information.

2 Types of Personal Data Collected

Rm1asia collects your personal data through several means — directly when you register or use the platform, automatically through tracking technologies such as cookies, and occasionally from legitimate third-party sources such as KYC service providers.

Data You Provide Directly

• Full name as shown on identification documents.
• Identity card number (MyKad) or passport for KYC purposes.
• Email address and mobile number for account communications.
• Bank account or e-wallet information for deposit and withdrawal processing.
• Residential address for identity verification purposes.
• KYC supporting documents such as copies of identification cards and proof of address.

Automatically Collected Data

• IP address and device information used to access the platform.
• Browsing history within the platform including pages visited and visit times.
• Game activity logs including games played, wager amounts and results.
• Country-level geographic location data based on IP address.
• Device technical information such as browser type, operating system and screen resolution.

3 Purpose of Personal Data Use

Rm1asia uses collected personal data solely for legitimate purposes related to providing platform services. The following are the primary purposes of your data use:

• Account Management: Creating, verifying and managing your player account on the rm1asia platform.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions you make.
• KYC Verification: Meeting legal requirements for player identity and age verification.
• Platform Security: Detecting and preventing fraud, money laundering and other illegal activities.
• Customer Support: Helps resolve queries, complaints and technical issues you encounter.
• Responsible Gaming: Identifying and assisting players who may need responsible gaming support.
• Service Communications: Sending important notifications related to your account, transactions and policy changes.
• Platform Improvements: Analyzing usage patterns to improve the overall user experience.

4 Data Sharing with Third Parties

Rm1asia only shares your personal data with third parties under limited circumstances and for legitimate purposes. We do not sell your data under any circumstances. Data sharing occurs in the following situations:

Integrated Service Providers

Rm1asia partners with carefully selected third-party service providers to handle certain platform functions, including payment processing, KYC verification, gaming services and technical support. All these providers are bound by strict data protection agreements and are only permitted to process your data according to rm1asia's instructions.

Legal Requirements

Rm1asia may need to disclose your personal data to government authorities or law enforcement if required by Malaysian law or valid court order. In such situations, we will disclose only the necessary data and will notify you if permitted by law.

Business Transfer

In the event of a merger, acquisition, or sale of rm1asia assets, players' personal data may form part of the transferred assets. You will be notified in advance before your data becomes subject to a different privacy policy.

5 Data Retention Period

Rm1asia retains your personal data for as long as necessary to fulfill the original collection purpose, meet legal obligations or resolve any related disputes. The following is a general retention period guide:

• Active Account Data: As long as your account is active or required to provide services.
• Financial Transaction Records: Minimum 7 years after transaction for tax and financial law compliance.
• KYC Documents: Minimum 5 years after account closure as required for compliance.
• Support Communication Logs: 3 years from the date of last interaction.
• Technical Data and Logs: 12 months for security and debugging purposes.

Once the retention period expires, data will be securely deleted or anonymized according to the data deletion procedures established by rm1asia.

6 Data Security and Protection Measures

Rm1asia continuously invests in cybersecurity infrastructure to ensure your personal data is protected at all times. The technical and organizational security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your browser and rm1asia servers.
• Encryption of data at rest in databases using AES-256 algorithm.
• Strict role-based access controls — only staff who require data for their specific duties may access it.
• Regular security audits by independent third parties to identify and patch vulnerabilities.
• Real-time intrusion detection system monitoring platform traffic 24/7.Regular data security training for all rm1asia staff handling player data.
• Established incident response procedures to manage any data breaches.

7 Cookies and Tracking Technologies

Rm1asia uses cookies and similar tracking technologies to enhance your user experience on the platform. Cookies are small text files stored on your device that allow the platform to remember your preferences and settings.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login and navigation. Cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve it.
• Functional Cookies: Remembering your preferences such as language and display settings.
• Session Cookies: Maintaining your login status during an active session and deleted when you close your browser.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the rm1asia platform.

8 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by rm1asia. We are committed to respecting and facilitating the exercise of these rights.